Standards & Policies

All service orders are documented with photographic and video evidence at key stages:

Intake Documentation - Device condition upon receipt (photos from multiple angles) - Visible damage or wear documentation - Accessories included checklist - Customer-reported issue verification

Diagnosis Evidence - Internal component inspection photos - Test results and diagnostic readings - Identified issues documentation

Repair Documentation - Before and after comparison photos - Parts replaced documentation - Repair process key steps

Completion Proof - Final testing video/photos - Functionality verification - Quality assurance checklist completion

All evidence is timestamped and stored immutably in the ticket ledger.

Priority Capacity Slot (Same-day Service)

Priority service guarantees completion within a stated timeframe, typically same-day for eligible repairs.

Pricing Structure - Service component = Labor total + Diagnostic fee - Parts and logistics are NOT multiplied - Priority total = (Service component × 2) + Parts + Logistics - Discounts

Reservation Rules - Slot reservation expires in 15 minutes if deposit not paid - Unpaid reservations return the slot to inventory - Limited slots available per day (cutoff time applies)

Guarantee - If not marked Ready by promised deadline, priority uplift amount is refunded - Refund applies only to the additional priority charge (biaya tambahan) - Base service cost is not refundable under this guarantee

Important Notes - Priority capacity is subject to availability - Complex repairs may not be eligible for same-day completion - Cutoff time varies by node location

General Refund Policy

Refunds are processed according to the following guidelines:

Diagnostic Fee - Non-refundable once diagnosis has been performed - Refundable if customer cancels before diagnosis begins

Service Charges - Refundable if service cannot be completed due to parts unavailability - Partial refund available if customer cancels mid-repair (subject to work completed)

Priority Capacity Refund - Automatic refund of priority uplift if deadline is missed - Refund only applies to the additional priority charge - Base service cost follows standard refund policy

Parts - Non-refundable once installed - Refundable if parts are defective (warranty applies)

Refund Processing - Refunds are processed within 7-14 business days - Original payment method will be credited - Cash payments refunded in cash at the service center

Disputes - Contact WhatsApp support for refund disputes - All disputes are logged in the ticket ledger

Chain-of-Custody for Send-In Service

All send-in service orders follow strict chain-of-custody protocols:

Customer Responsibilities 1. Properly package device with adequate protection 2. Include Service ID on package exterior 3. Document device condition before shipping (photos) 4. Use trackable shipping method 5. Retain shipping receipt

Intake Process 1. Package condition documented upon receipt 2. Device condition documented with photos 3. Accessories checklist completed 4. Intake condition report generated 5. Customer notified of receipt

During Service - All status changes logged in immutable ledger - Evidence captured at each stage - Customer can track progress via ticket page

Outbound Shipping 1. Device packaged with protective materials 2. Completion photos captured 3. Tracking number provided to customer 4. Shipping cost included in final invoice (if applicable)

Delivery Confirmation - Customer confirms receipt via ticket page - Final condition documented - Service order marked complete

Liability - PS Enterprise is not responsible for: - Damage during customer's outbound shipping - Data loss (backup before sending) - Accessories not listed in intake checklist - Insurance recommended for high-value devices

Data Handling Policy

Customer Data - Personal information is used solely for service purposes - Contact information may be used for service updates - Data is not sold to third parties

Device Data - PS Enterprise is NOT responsible for data stored on devices - Customers MUST backup all data before service - Factory reset may be required for certain repairs - Game saves, accounts, and personal files are customer's responsibility

Service Records - Service history is retained for warranty purposes - Ticket ledger is immutable and cannot be altered - Customers can request their service history

Communication - Service updates sent via WhatsApp/Email - Marketing communications only with consent (Network Insider) - Unsubscribe option available for marketing

Service Warranty

Standard Warranty - 30-day warranty on labor - Parts warranty varies by component (30-90 days) - Warranty void if device is opened by third party after service

Warranty Claims 1. Contact via WhatsApp with Service ID 2. Describe the issue 3. Bring device to service center (or send-in) 4. Warranty assessment performed 5. Free repair if warranty applies

Warranty Exclusions - Physical damage after service - Liquid damage after service - Software issues not related to repair - Normal wear and tear - Unauthorized modifications

Novara Certified

PS Enterprise is a Novara Certified service provider, ensuring: - Trained and certified technicians - Quality parts and components - Standardized repair procedures - Customer satisfaction guarantee

For warranty inquiries, contact WhatsApp: 0812 1400 0838